RUNNIN' VEGAS - The John McNamara Podcast
Talking local sports, business and real estate.
RUNNIN' VEGAS - The John McNamara Podcast
Luxury Lessons From Vegas Real Estate With Bill Hargraves
Hey guys, John Macamarus Run and Vegas. We're talking about the sports business real estate. If you guys like me to see the day, subscribe. Follow us Running Vegas podcast. What's going on, everyone?
SPEAKER_00:And we got special Bill Hoganheads. Who are you? You turn on the camera and you become a totally naked. Who is he? Who are the people who are not going to be able to do that? That's how many people know.
SPEAKER_01:No, no, no. This is how I am all the time.
SPEAKER_02:Wild and crazy. Yeah, man.
SPEAKER_00:So uh excited to have you on. Tell us about you.
SPEAKER_02:Where you're from, what's your story?
SPEAKER_00:Uh well, I mean, you know, we're here to talk about the real estate stuff. So I've been in real the Vegas real estate for over 15 years, uh, trained by one of the best in the business, Florence Shapiro. I was lucky enough to start like on short sales and foreclosures and battling the banks at Keller Williams. But then I got the amazing opportunity to work for Florence Shapiro. And of course, you know, she was the queen of luxury real estate from 1974 till she passed away. And uh I spent every moment I could with her, and uh, she was the type of person that uh she just changed you by being in her presence. You know what I mean? It made you want to be better. You know, I don't act right all the time, as you two know. And I don't either, right? Yeah, that's why we like you. Yeah, but she was she was so amazingly classy and professional and full of integrity that you just were better just by being with her. And uh, of course, Ivan was her partner, and Ivan is phenomenal and uh just absolutely a machine when it comes to producing and just maintaining the highest level of service to clients you can. So I've been super, super lucky in in luxury real estate. And now I'm at Birtue. Darren and I were at Shapiro and Share together. Yeah, now he has his own firm, and I started a team, not because I needed to, because I have a very productive and successful business individually, but I wanted to pass on. You know, I mean, what's the point of getting something if you can't pass it on to somebody else? So I have nine agents on the team, we're looking to grow, but I want to pass on that Florence and Ivan quality and integrity and level of service because I think that's one of the things that our business is lacking.
SPEAKER_02:Yeah. Well, I'm glad you brought that up because Darren's been on here multiple times. Yeah. He brings them up all the time, too. I mean, it's it sounds like you guys were just so heavily influenced in such a positive way. So, what were like the big things you got out of them that you're integrating with your team right now?
SPEAKER_00:Well, there's no time for, and what can I say on here?
SPEAKER_02:Go go ahead.
SPEAKER_00:Okay, there's no time for bullshit and negativity. Right. Florence and Ivan were the most goal-oriented, resolution-oriented. I remember one time, my first NBA player, I was gonna sell his house in Montessori, and I got the listing, and it was super exciting, and we got a cash offer, uh-huh, right? And we were gonna close in 10 days, and it was all good. And I forgot to get the EMD money. I was so excited and so wrapped up in my first deal, right? Yeah, and that happened to me, too. And the fire canceled three days before we were supposed to close. And I thought, this is over, I'm done. You know, once I tell them, I'm done. I'm gonna get sued by the client, I'm gonna get fired by Shapiro and Shir, I'm gonna be wearing a paper hat, asking if people would like fries with that. And it didn't happen. She immediately said, Well, dear, what we want to do is we want to immediately sell it. So let's open some open houses and let's make some phone calls. Within the period of time, we had it back in contract and we got it sold to a casino boss. Okay, and we never discussed it again.
SPEAKER_02:Wow.
SPEAKER_00:But I will tell you, to this day, I've never forgotten E D again. That is funny. But there was no, right? There was no argument, there was no shaming, there was no yelling and screaming. You can't even make a phone call to another real estate agent today, hardly without getting your head chopped off or condescending in some way. Yeah. And Florence and Ivan didn't tolerate that shit. Yeah. You know, we went straight to resolution.
SPEAKER_03:We had a person like that, and everything, oh, you're gonna get sued up. None of those.
SPEAKER_02:It's funny you said that. It brought me back when I first got because in New York it was all uh uh I originally sold there as a uh a lawyer state. So they handled everything, errors money, all that stuff. And then here I came here, I'm like, didn't know contracts, didn't know escrow money. Yep, and then somebody canceled out looking for their escrow money, and I did not know. So it was a big lesson for me, and I learned a lot from it too. But that's funny.
SPEAKER_00:Uh but it's the way problems are handled, right? Right. Exactly. Real estate is tough enough just to get a client, just to get a deal. All the things that can go wrong in a deal. You don't need somebody who is your guide and your mentor beating the shit out of you if you make a mistake. Right, right? Absolutely. I agree with that.
SPEAKER_02:Our leadership is very similar to how we trade our teams.
SPEAKER_00:Absolutely, and just the whole ridiculousness of intense sales meetings and and sh, you know, shaming and rewarding and all of this kind of stuff that you get caught up in that sucks the energy out of anybody in an already difficult field. Yeah. The positiveness, the building up. It's okay to make mistakes as long as we get it resolved. Because there's a long way between your mistakes and the board or any type of punishment, right? Right. So why waste time? And I I mean, it's just like with the with the society and the way things are going today and everybody's opinion, and they're all caught up in the negativity. I wake up every day now and I consciously disengage. I'm not gonna do it. I'm not gonna care about people's political views, what's going on with things that don't have anything directly to do with me. Right. Don't try to tell me how to feel about something, don't try to influence me. Let's stay positive.
SPEAKER_03:Now, have you always been this person, or did you learn this along the way, or have you always been a little bit more?
SPEAKER_00:Pretty much look, I had I look, I had a childhood that fucking Stephen King couldn't write. Okay. So when you survive something like that and you're graced with beautiful people, and you come out the other end of that, an amazing person, then at 50, I had a hundred percent blockage to my heart, and I had no idea. So before I had the Widowmaker heart attack, I landed on the table of one of the best surgeons in Las Vegas, and uh have had you know eight years of incredible recovery where I went to a very obese, kind of not self-caring person to a bodybuilding champion three years later after I was on the table. So I mean, yeah, I've always been kind of the person you can't break.
SPEAKER_03:Yeah.
SPEAKER_00:Okay.
SPEAKER_02:So what do you do for your mindset? Because it seems like you're you have a strong mindset.
SPEAKER_00:Ignore assholes. That's I mean, it's really it's really simple. It's not, you know, I'm not one of these, you know, Ramdas, Buddha type of piece person. I'm a real person, I'm involved in the mix. I don't sit on a mountain or try to separate myself. Ignore assholes, I love it. Well, I do sit on the mountains and no, I agree.
SPEAKER_02:I'm agreeing with you to be clear. Yeah, yeah.
SPEAKER_00:What's the point? I mean, really, we have a limited amount of time every day, we have a limited amount of energy every day. Right. Why would I put it in an argument with you? Right. Right. And why do I think because your opinion differs?
SPEAKER_03:Although we do like to have the last word every time we're in the office. Right. If you guys came in to the house, let me tell you guys this is a funny story. This is how Bill and I we have a relationship now. We became friends. I told John even when you had left the room. I'm like, I like this guy. I'm like, but anybody that would have been in that office is like, oh god. Even John's like, I wanted to leave the room. I'm like, I didn't even feel like it was a little more. Well, because no matter what. But then he comes in, I'm like, okay, Zaddy, how's Hawaii? I know, I just sound like a psychobipolar person.
SPEAKER_00:Because whether I'm sitting, whether I'm sitting here, or whether I'm with you guys, or whether I'm at, you know, at home, or whether I'm with my friends, or whether I'm sitting at the multimillionaires or billionaires that I service in real estate, you get the same person. Right, right, right, right. I just think that so many people try to, and this was the biggest thing that Florence ever gave me was authenticity as number one. She said, Bill, if you will be a hundred percent authentically yourself, your clients will come to you. You'll never have to compete with anybody else, you'll have plenty of business. Because think about it, she was the queen without a Facebook page or an Instagram or a podcast or whatever. Everybody knew her name. I called up um Corcoran because I had a client that wanted a townhouse in uh in New York City. And I talked to the managing broker at Corcoran before Barbara sold it, and he said, Excuse me, what what did you say your name was again and where are you from? I was like, I'm Bill Hargraves and I work for Florence Shapiro at Shapiro Insure Group. He goes, Oh, okay, great. And then we conducted our business, we got the you know, the listings sent out and all of that kind of stuff. And at the end of the phone call, he goes, Oh, by the way, if you ever want to move to New York and you ever want to sell real estate, because you've worked for Florence and we know what she's all about, and we know who she is, you have a seat here at Corcoran. Nice, which I was absolutely floored at.
SPEAKER_02:Yeah, absolutely. I'm not surprised because if you look at the real estate industry now and the luxury, it's been like everybody who's been part of that has been successful. Not everybody, but most of the luxury top people that I respect have come from that like tree. Right, right. So it's very important.
SPEAKER_00:That's a true legacy, right there. And ask anybody about her. Yeah, everybody. You will never find anybody that says anything bad about I've never heard anybody say none. And to have the privilege to go anywhere in town with her was like going with, you know, the Queen of England. It was crazy. People just had so much respect, and and and and the funniest part about it is all of that part of it, the awards, the number one top 25 women, all of these kind of things that we used to go to. She hated it. Yeah. She hated it. She was embarrassed. She had one motto and one motto only. Bill, you're only as good as your last deal. Yeah, that is true. And this was from a woman who set records with, I mean, seriously, Kristen Roth just broke her record and she's been dead for quite a while. Not Kristen, Florence, but she just you know, Kristen's kind of like the new Florence Shapiro, but not new. And I just you know, she works from the same format. She's the most professional, integrity-filled, amazing person. And that's who I choose to fill my time with too. So, like you guys, you guys are professional and amazing and fun, and we're welcoming and always positive and bantering back and forth and not hypersensitive and not polarized on one or two ends. So I think a lot of my energy I draw from the crazy recognizes crazy.
SPEAKER_03:I'm like, he's my kid.
SPEAKER_00:Well, yeah. But I mean, I mean, I look forward to seeing you guys. Yeah, we don't see it.
SPEAKER_03:I hear your voice, I'm like, there he is.
SPEAKER_00:Why would you have anybody in your life you don't look forward to seeing? That's very true. Right? So I don't have anybody around me that I don't like. And just because I don't like them doesn't mean that they're imperfect or wrong in any way. Right. They're just not my people. Right. Right.
SPEAKER_03:Right? So So tell me, okay, so you have that concept, and then so for building the team, what do you seek out? What do you look for? What does the onboarding look like? Or what's that what's the billway?
SPEAKER_00:Well, first and foremost, I don't give a real shit what your experience is. The less experience you have, the better. Okay. Okay. So then that way it becomes more coachable. Well, I mean, think about it. You can teach somebody that doesn't know anything everything, but you cannot teach a know-it-all anything. Right, right, right, right, right. Right? Right. And so when Florence and Ivan hired me, I had 18 months of doing short sales. I mean, you should have seen me. I was a nervous wreck the first time. We're standing in a four million dollar house in the ridges, and all of these like perfectly quaff, beautiful real estate people, and there I am, kind of pudgy and no experience. And I'm like, they must have made a mistake. You know what I mean? Right? Like, what were they thinking? What am I doing here? That's crazy, right? And um, and that's what all the thing. There was never any advice. Like, because you know what, you go to real estate school and you learn the rules, that's that's the deal, right? Right? But how often are we blocked in life because we don't know how to be ourselves? The hardest thing is to be 100% authentically ourselves, yeah, right?
SPEAKER_03:Because we're always That's my Monday quote now, right?
SPEAKER_00:Because we're always influenced by media or other people, you know what I mean? You're not the right size, you're not the right color, you're not the right experience, you're not this, you're not that. Well, what if we're 100% right as ourselves? So that's what I look like look for if first and foremost in any you know interview. Do I get a sense that this person is trying to present me with their representative? And then once I hire them, I'm gonna get the real person. Right, right, right. So that's that's the thing I look for, authenticity. Yeah, and um, and I think a degree of humility. If you don't know anything, ask first. You know what I mean? What's I mean, what's wrong with not knowing? Yeah, right, for sure. Why are we so ashamed that we don't know everything? Right, right? Let's find out and let's find out together. Because that's the definition of a team, right? Right, yeah. So that's what I look for the most. The and excitement. Excitement over real estate. Yeah, that's huge. Oh, for sure. Not over money, right? Not over success, right? Not over selling some stuff or any other. We'll get you back on your medication and get you off the channel. But um, you know, I mean, that's that that's the whole thing, right? Yeah, is let's deal with the real business. Because I'll tell you, real estate, I mean, look, I have a high school diploma and no college. Uh-huh. And like I said, I was not in a good place when I was in school. So for somebody to have the opportunity, right? Yeah, to make more than people that spent eight or twelve years in college, right? You know what I mean? It's a real gift. So I have to protect that gift. Right, that's good. And uh, so I think I also look for in the process do you have respect for the business? Are you gonna operate within this business that is gonna be able to, you know, expand the business as a whole and gain some respect and uh kind of notoriety for realtors, which we don't really have a very good reputation? No, no, that's true.
SPEAKER_03:So, at what point did Bill Hargraves start coming into his own? So at first you're you know, there, and you know, you're like, okay, you have these perfect people at this meeting in a four million dollar home. Yes. Where was was it a a moment in time or was it just kind of first million dollar transaction?
SPEAKER_00:Okay, that okay. So I had a very, very high profile client that called the office, okay, and she had a name that was very similar to a Hollywood person. Okay, almost exactly the same. Okay. Okay, so basically, for some reason, the person at the front desk ignored her. Okay. So she called back and I took the call because you know I can really handle people that are upset or severely, you know, misaligned. Yeah. And so I took her, I reassured a little bit more. Right? I reassured her, you know what I mean? I reassured her and uh got her to give us a second chance, and I got assigned to it. And she was a very busy, very, very high-profile woman executive here in Vegas, and she said, Bill, don't bother me with tours, don't bother me with anything. When you find this house, this is what me and my husband want. When you find it, you call me and don't disturb me till then. So it took me about two weeks. I found it, it was in um Canyon Fairways. It was a beautiful house, it was a million dollars. I called her up, I said, I found your house. She said, You sure? I said, Yes. Bring your husband, we'll find it. She saw it, she bought it, and that was my first million dollar home. I think it was a million and fifty. Because the best thing, the best thing, not all this mindset and motivation and seminar bullshit, but the best thing is when you find out you can. Right? And when I could, I went I remember our managing broker at the time. I went in and I said, Do you remember the first time you sold the house, a million-dollar house? She looked up at me and she said, I never have. But that's the moment. That's the come to yourself moment, come to Jesus moment. Oh my God, I'm not here by mistake. Right. I can do this. Right. And boy, let me tell you, when I saw that check, it was on. Yeah. It was on like Donkey Kong. I was like, oh, I'm gonna go get oh.
SPEAKER_03:So how do you build your how have you built your business?
SPEAKER_00:Is it all just out and about events or well? I'll go to the opening of an envelope. I don't give a shit. You know what I mean? I mean, because look, it's not about me. It's not about what I sell, it's not the firm that I'm working for, it's about my clients. Right, right. We are nothing without our clients. Yes, you can, you know, you can do a million po I know people that spend 90% of their time on Instagram and haven't sold shit this year. Yeah, most of them. Right? Right? I know people who go out and buy Lamborghinis that they can't afford and live in big houses and they don't sell nothing. Right. Yeah, we know some people. Right? So, what are we without our clients? Yeah, unemployed, broke, right? Zero nowhere to practice our craft, or or if you even practice real estate as a craft. But what I do is I examine every real estate transaction that I do. What did it what went well, what didn't go well, what went better. So the next time I'm a little bit better. Because right, I'm still haunted by Florence saying, you know, I don't care if you just sold$12 million in the ridges, you're what what's next? Right. What you're only as good as your next transaction, you're only as good as you know, the person how do you leave people feeling about themselves at the end of the transaction? Right, right, right, and that's everybody involved. Yeah, right. If you have an inexperienced agent on the other end, or just somebody who doesn't get the process, or maybe somebody who's a little broke and needs the process, and maybe who doesn't do it perfectly or is flat out awful. Yeah, yeah, yeah. What is what is the problem with that? Then I have to step up and I have to work both ends. I don't need to point at that person and say, oh my god, they suck so bad and they're so dumb. And I mean, just all of the kind of thing. And that's one of the things that we don't tolerate on the team either. Right. If you have a difficult agent on the other side, then step up because that's what your duty o says. Yeah, yeah. Right? So I had this client, I just wanted to kill him. And it was a$900,000 house in Summerlin when I first started. And I called up Florence and I said, Florence, I'm gonna tell this guy to shove his listing up his ass. Yeah. And she said, No, dear, that's not what we do. And I said, Well, you better tell me what we do because that's what I'm gonna do. Right? She said to nobody else. Right, right, right.
SPEAKER_03:I am a hot head.
SPEAKER_00:She said, Go read your duties out. And I thought, that's the dumbest thing I've ever, but she's foreign. So I hung up the phone and I read the duties out. I called her back and she said, Now, did you read the duty zode? I said, Absolutely. She said, Is there anywhere in the duties out where anybody has to change their behavior or who they are to satisfy you? Right, dude. She said, Go sell the house. Yeah. Okay. Not only did I sell the house, and this guy was on me like white on rice. Every point. He called me a year later from Afghanistan, no shit, because he was a uh fighter pilot. And he called me and he said, Hey, look, I just wanted to call you, apologize for my behavior. When you sold my house, you did a great job. My wife and I were divorcing, we were having problems with the kids. I was going back to Afghanistan. There was just a lot, and you took it well and you got it done, and I appreciate it. I'm coming home now, I'm all done with my stuff. Yeah, I found this house online. Yeah. I would like you to get it for me if you could. I said, absolutely I will. Not only did he find the house online, but it was my listing. So I double-ended the deal. Nice. Right? Yeah. We just sold that house probably about two years ago and bought him a new construction in Summerland. So six transactions I would have, and he's a current beautiful client who we're friends with. Six Saren transactions so far that I would have missed if I had taken that shit personally. Yeah. Lawrence had not instructed me to do my job and that it wasn't anybody else's responsibility.
SPEAKER_02:A lot of those times, too, those people just don't know the difference, right? And they treat everybody that way. But I've had tons of transactions that way where they come back and I'm like, we're probably never going to do business again. And just like that, a great example. They appreciate it because you tolerate the craziness or whatever it is.
SPEAKER_03:And you're really good about that. Like also, you don't know what they're going through, and this and the next deal.
SPEAKER_02:Dude, I'm sure I don't get the next deal.
SPEAKER_00:Right? Yeah. You either, I'm not one of those people that you get, you know, you either love me or hate me. That's that's kind of like the message, right? I'm very rarely.
SPEAKER_03:I'm very rarely tolerated, right?
SPEAKER_00:But um Yeah, I mean, people don't have to adjust.
SPEAKER_03:Do you think that's because people are inauthentic and they're, you know, they're scared of probably most.
SPEAKER_00:You know what? I think a large fucking problem with society today is we're always trying to guess what's going on with somebody else.
SPEAKER_02:Who cares?
SPEAKER_00:I have to keep my shit. And do you feel like we're too sensitive now? Because I feel like everyone's too sensitive now.
SPEAKER_02:Yeah.
SPEAKER_00:I don't think it's too sensitive. I don't think that they're focused on the right things. Oh, that's what I understand. Yeah, because I mean, let's do let's just give a general whole thing, right? The calls are always coming from inside the house. There's nothing externally that can disturb me if I'm in the right space. Right, right. Right? Right. But I don't know about your mind, but my mind gives me shit about showing up, what I'm wearing, what my size is. All of that stuff is internal. Right, right. And the calls are coming from inside the house. I don't have to answer the call. Yeah. Right? But I think too many people don't understand that their negativity and their bullshit and their susceptibility to the negativity and the criticism of external stuff is really coming from them. And if they would settle their inside issues, they would be absolutely smart than external stuff. Immune immune to that kind of stuff. So work on yourself, make sure you're doing what you're doing. Make sure, I mean, because you know, I mean, there's a lot of names I could be called, right? Right? But if I don't think that about myself, then it doesn't matter.
SPEAKER_02:Right.
SPEAKER_00:So like all of this racism stuff and all this sexism stuff and all this I've been violated, and other I mean, are you sure? Right? Right. Are you sure? Because maybe you're violating yourself, right? Because if somebody calls me names or you know has some sort of problem with me and who I am, is it really my problem? Right. Do I have to take it on? Or do I believe that about myself too, and therefore they have the complete control?
SPEAKER_02:Right, right. Yeah, you give away your control when you react. Absolutely.
SPEAKER_00:I mean, this whole thing about race and sensitivity and stuff, there's only one race. There's only ever been one race, and it's the human race, and that's it. Right. And when we start to really come together under that umbrella, there's no, you know, I just found out this thing about pink, which I love her anyway. I do too. We've seen her twice. Right? And so the fact of the matter is, we've seen her twice. Oh, wait. I didn't know, right? I didn't know why she calls herself pink. Yeah.
SPEAKER_02:I don't know either.
SPEAKER_00:I don't know either. It's because she says when you cut us all open, we're all pink on the inside. Oh wow, I like her more now.
SPEAKER_03:Right? She's a she's a performer. She is. You should have seen her at Bottle Rock. You missed out on an amazing scene. But she is authentically. Oh, did you?
SPEAKER_00:She's completely authentic. Yeah. And if you think about it, if you think about it, Florence had the.
SPEAKER_03:Do you sing? Do you karaoke? No. What?
SPEAKER_02:No.
SPEAKER_03:Talk about pink. And then we like to karaoke. I'm like, oh, do you like to karaoke? And this is not one of the songs. There's one of the songs that are. You know what? That's a part of knowing yourself too. That's another sort of thing. Yeah, we're we're not. Yeah. But we do like to sing. Yeah. Yeah. So what do you do for fun?
SPEAKER_00:You know what? I I travel. You know what I mean? I mean, I love Springdale, Utah. Yeah. It's just uh it's a small little strip of uh vacation spot outside of the Zion. Zion has some beautiful stuff. Um mostly not.
SPEAKER_02:Yeah.
SPEAKER_00:Because I go there just to recharge. But you know, I lived in Hawaii for a long time. So I'm not sure. You just came back from Hawaii too and had a good trip. Yep, yep, yep. Um, start sauna in Hawaii? I was thinking about it, but when I came back, I thought, you know what, this is my past. Oh. So what's my what's my future? So my future is expanding now to Utah. I'm involved in my first development project of 48 parcels. Nice. And uh, so that kind of message is like, you know, sometimes you have to just sit quiet and like, okay, so this Hawaii is the past. Trying to recapture the past is really sad. No, yeah, can be sad. So let that be what that is. And then I have a broker that uh was managing broker at Shapiro and Share. She's been in Utah for 40 years. We've stumbled onto this amazing project that's gonna be like the ridges, you know, like maybe 10 or 15 minutes from the mouth of Zion.
SPEAKER_02:So and I really wish growing out there. It's crazy how fast, like five years ago.
SPEAKER_00:And Hurricane and Virgin are slanted for five times the residential capacity of St. George. Yeah, yeah. So the future is really there, and uh, I'll always hold on to my past, I'll always do deals in Hawaiian stuff. But you know, let's let's look forward, let's look forward. And uh Virtue wants to expand out there, which I would do anything to support Darren and Susan. So we love you guys are gonna come. We love those kids, yeah. You know, we're just gonna do we're just gonna rule the southwest. Yeah, what do you do to recharge? Well, prayer and meditation is a big thing. The gym is a big thing, you know what I mean? Because I believe if you are like proactive, if you stay ready, then you don't have to get ready. Yeah, right. And uh it's it's um I don't want to get ready. I don't want to be unprepared, I don't want to be surprised. You know what I mean? Because I think surprise comes from our own lack of preparation, right? Right, our own lack of foresight. So I mean, and you know, good food, good friends, yeah, you know, be I mean, just like the basics, like making my bed. Right, you know what I mean? Get that dopamine hit. Yeah, I mean it's not too much. There's enough chaos in the world. You know, like I can control I don't get back in it. So, yeah, I mean it's just like I'm basically boring. I don't drink, I don't do drugs, I quit smoking in 2011. You know what I mean? So I mean it's like have you seen a big improvement from that, from that switch? Or well, as in yeah, yeah, as in a bad way. Okay. So, you know, I mean, I've probably been sober longer than both of you been alive. But um the cigarettes were hard, you know what I mean, because it's really nice to have a smoke screen between you and other people. Yeah, yeah, yeah, yeah. You know, and and and to face life completely straight isn't always easy, but it's worth it. Yeah. Because you get to build your character, you get to build your strength. You know, I think that's another thing wrong with society too, is that we're so trying to either medicate or avoid what makes us strong.
SPEAKER_02:Yeah.
SPEAKER_00:We're built for difficulty. We're built for accomplishment. We're not built to sit around and whine and complain. My grandmother used to say this, and it was freaking amazing. She said, Bill, this can either make you better or it can make you bitter. Your whole life depends on one letter. Is your are you gonna is your are you gonna let this make you better or are you gonna make this make you bitter? And it was it was huge. I mean, I just wanted to slap her because you know what I mean?
SPEAKER_04:I'm going to stop pity, right?
SPEAKER_00:Here it comes. I got some good advice. Here it comes, right? And she's like, You're gonna use that idea. Okay, I'd like to be bitter for a while. Yeah, just let us kill. Yeah, right? Right as a kill. Yeah, not the person you're mad at, right? Not the situation that went wrong. In fact, if you dwell too much on that situation, you'll probably miss the next opportunity come in along. Right. So that's one of the secrets that we had too, that Florence was like the faster you can get to resolution, and even Barbara Corcoran said it on her YouTube thing. The difference between agents that make money and don't make money are how fast they recover from a difficult situation. Yeah, sure.
SPEAKER_03:Yeah, how quick you can get to basically.
SPEAKER_01:Yeah. So we're gonna wrap it up. Let's say it is so quick. I'm like, I want to take my code. Demanda part two. You're looking for luxury real estate joining team. Build your man in the love gotta run Vegas to care of himself today.
SPEAKER_02:Thank you, everyone.