SPEAKER_01: 0:13

Hey guys, it's John Back and my host of Rona Vegas. We're talking local sports, business, real estate. If you guys like this subscribe, follow one of the Ron and Vegas podcasts today. I got my code, Mr. You Vegas. Don't make yourself pass out.

SPEAKER_03: 0:33

We got a special guest.

SPEAKER_02: 0:36

Mr. Chris Hamm. Yes. Program manager for having me on again. And 17 other jobs. Yeah. Yeah. Program manager's listed at the bottom. Right. Yeah. Well, thanks for coming on, man.

SPEAKER_03: 0:48

Absolutely. Yeah. You're our first guest in 2026. Oh.

SPEAKER_02: 0:52

Oh, that's true. Yeah. I didn't think about that.

SPEAKER_03: 0:54

Yeah, yeah. And we we haven't counted yet, but I think it's uh We're about a hundred. We're about a hundred.

SPEAKER_02: 1:00

Yeah, we probably should have checked before this pod, but we wing it. Yeah. Yeah.

SPEAKER_03: 1:06

Yeah. So what do you want to talk about?

SPEAKER_04: 1:09

I'm claiming the title, 100 Podcast Guest. Yeah. Oh, there you go. Yeah, yeah. It's a mindset. Yeah.

unknown: 1:14

It's a mindset.

SPEAKER_02: 1:16

So we haven't seen you on the pod in over a year. So how's your news going? And what's happened last year? Updated.

SPEAKER_04: 1:23

Uh things are great, which you can never complain about, right? Business is great. Market is finally, I feel like, shifting. Last quarter of 2025 was this last week. Slow. Slow. Yeah. Not bad, just I think just uncertainty, right? People are like, do I move? Where do I put my money? What do I do with it? Holidays are coming up, so it's kind of already a slower time of year. But picking back up, super excited for 2026. Uh we are too. Yeah. Yeah. Yeah. Focused on uh growth, expanding the team. That's kind of my uh 2026 business model.

SPEAKER_03: 1:56

How business is a team right now?

SPEAKER_04: 1:58

Uh I don't know. Like you said, there's several jobs. What job are we talking about? Property management, we're at four. Okay. Four strong. The others come and come and go. So yeah, looking to bring on actual property managers this year that just want to hustle. Yeah.

SPEAKER_03: 2:16

Because that's what the city management is.

SPEAKER_02: 2:20

Yeah, especially this last year. Tell about that, because I feel like the rental market just went like dead. I've never seen it slower.

SPEAKER_04: 2:27

Yeah. Those are conversations I'm having with owners where they ask me how's it going? I'm like, look, I'm always optimistic. Let's let's make it happen. You have you have a rental property, it's the market is just not going to change that, right? Um, buying a property to rent it out may be a different conversation.

SPEAKER_03: 2:41

But if you have a rental already, can't yeah, I don't know if it makes sense right now, right? It's just yeah, it's just because it's our median price point is high now and the interest rates being what they are. Yeah. I'm like, yeah. Yeah, this week. And then so yeah, how have you seen a change in yeah, the rental market? It's like, are more people like offloading or no?

SPEAKER_04: 3:05

I mean, same thing on the listing side though, right? We're dealing with the real estate market, like even listings are sitting. So it's like, what do you do with it? Um, nope, clients are holding on to their properties. I am advising, I have a couple clients right now closing in uh May. Um, so if you're if your property's going available spring, summer, it's gonna be popular. Yeah, even in the slowest of markets. Um it's it's it's gonna rent. Um so still advising you're gonna buy in that that that in the timeline. Um I wouldn't buy a house in November that you're gonna try and rent out, you know, December 24th. But um spring, summer, definitely.

SPEAKER_03: 3:42

Um to uh my ADD's like kicking, that's okay. I'm like, I I want to know what kind of mistakes people make when they're putting their home up for rent, what type of renovations they are they should do and they're not doing, and then that's why they're like places on the market for so long. That just yeah, it compares. We're gonna try to go to these questions, but my head goes all over the place. Yeah, no, you're gonna see I love the thoughts.

SPEAKER_04: 4:08

I can handle the thoughts. Yeah, yeah. Uh property mistakes. Um, I think the biggest one is just not contacting a property manager first, honestly. Like it just depends. What yeah, what's the competition? Yeah. Does it need new carpet? Do you think it needs new carpet? But the house down the street has awful stains and the worst carpet ever, then yeah, yeah, ours is fine.

SPEAKER_03: 4:30

Yeah.

SPEAKER_04: 4:31

Um, and so it's really just I see it day in and day out. So the biggest mistake is they fix up this whole property before they contact a property manager or myself. And then I'm like, well, you kind of wasted money here and there. A lot of people want to install smart features to a home because they think it sells. It just frustrates most people. Like it's kind of nice when it's brand new. Yeah, right. Trying to get a ring system transfer from one tent to the next. Right, right. It's just you they kind of spend money in wrong places because they don't reach out first.

SPEAKER_03: 4:58

I would never invest in like an Alexa system at the house or Apple Music. It's always a hater, Siri.

unknown: 5:04

Yeah.

SPEAKER_04: 5:05

Siri, they want they have Android, Apple phones, like the ring cameras you have to transfer. It's just right, yeah. So that's that's tech, but are we talking about anything? Some people will paint a whole house because there's a couple nail holes, and then not update the carpet, which is torn up. Like pick one, you know. So just just it just kind of depends. Contact someone first and get their opinion. Yeah. And most of the time we handle it all for you. So now we're going to be able to do that. Yeah. That'd be good. Yeah. Um, you had asked a question before that too.

SPEAKER_03: 5:40

Now I forgot. So that's why I have like 10 questions and then one leads to the other. They'll come back. Yeah, they'll come back. They'll come back. It's like, yeah, what mistakes are they making? And then it's good.

SPEAKER_02: 5:49

What are uh I know it's to build a team, but what are your what are your goals or intentions for the year? So it could be even personal. Doesn't necessarily have to be business.

SPEAKER_04: 5:58

Uh personal. Um so it kind of links to each other, right? Hiring right now is just my business goal. Hiring people that are like-minded, that are going to fill a role that lets me step back a little bit. Um, because I'm definitely hands-on.

SPEAKER_03: 6:15

So what does your avatar look like?

SPEAKER_04: 6:16

365 days a week. Good question. Uh Avatar, so a couple different roles right now. I I'm really looking to fill it up.

SPEAKER_03: 6:24

So if you guys are listening to this, do you think you could uh And here's actually something I've really wanted to do a video about.

SPEAKER_04: 6:29

It's perfect timing. Yeah. There you go. Boom. Put them on the back. Real estate residual income. Okay, we're talking about property management as that residual income opportunity, but only focusing on the sales aspect. So like I have an admin team, just like a real estate team, right? You have the admin side. We have the admin side. You're worried or stressed about property management because breaking the rules, not knowing the process, dealing with tenants, right? These objections that people have to getting into property management. But what if you could join someone, us, that you only have to do the sales part? Just land the client. Just get the owner signed, let my admin team handle the rest. And you don't have to deal with the work orders and the midnight calls and the HOA violations and dealing with the tenant. Your job is just to maintain a relationship with the owner, which in a lot of times in the end pays off and turns into sales. Right? They either buy more properties because they're comfortable that you've made this property management process simple, and even through our admin team. Um that's one of my biggest strengths, and one I'm gonna lean on through 2026 is providing those systems and operations to salespeople so that I don't have to be on call 24-7, because right now I'm wearing both hats. Yeah, right. I'm answering my phone 24-7 because it's sales, and I'm also overseeing the admin team to make sure that we are delivering a high level of customer service, which is very important to me.

SPEAKER_02: 7:53

Yeah, it's a really interesting business model because I've always wanted to do property management, but I don't actually want to do the part that you're doing. Right. So I love that business model. I think that's something that we would be super interested in because I don't feel like it's hard to get doors. It's just more of the other side of it I don't want to do. So I'd be I'd be super interested about it.

SPEAKER_04: 8:12

Yeah, I mean, you guys have you know refer to clients before, and it could become a little bit there is still a little bit of involvement from that sales agent because you're the one that has a relationship with the owner. Yeah, yeah. So when it comes down to certain aspects, you know, lease renewals, the property is vacant and has to kind of be remarketed, you have to follow up with tenants. I mean, but we even have people on our team that show the house. Like if you don't want that three, four, five hundred dollar um co-op fee, then you have someone outsource that, right? And just operate property management like you would operate a real estate team. Right. Um, and kind of for those watching that maybe aren't familiar with that team structure, typically everyone has their role. Yeah. Someone does sales, someone does the TC, someone does the marketing. And you run property management the same way.

SPEAKER_03: 8:54

I have a shady question. So well, because we've all been there. Why is there so many bad property managers in Las Vegas? Let's throw a little shade, let's shake things up a little bit. No, because you have systems and stuff, right? So that's that's huge. But even the best before I met you, even the best back in the day that, and I had two homes that were property management, yeah, they were horrible. Yeah, horrible. And I'm like, this is the best, this is what everyone's recommending. Right. I'm like, Jesus Christ.

SPEAKER_02: 9:23

That's why we started doing artists our own rentals or helping out clients in rentals because I'm like, the only thing they can really do is handle money, not you, you're really good in your teaching. Yeah, that's why before I met you here.

unknown: 9:34

Thank you.

SPEAKER_02: 9:34

But most times talking about clients, like, I can't even recommend you anybody because like the only thing they can really do is handle money, and then we can do everything else. Right. So great question, though.

SPEAKER_04: 9:43

Uh so a couple different things. I think that kind of like we talked about the real estate team, you get someone who's like, yeah, landing the door is easy. I can sign the contract, property management, I can promise them these services. But actually doing the admin work and uh maintaining that standard actually becomes very difficult. Yeah. My business partner, also my mother, she's amazing. Yeah. Uh, does she have 20 years of accounting background? And so that was really an important part to me to say the accounting is where most agents get in trouble with the real estate division. So how did you not even purposefully? Not they don't even necessarily, I totally believe they don't do it on purpose. Yeah, right. Um I'm a one-track mind and you're not, so you gotta keep me focused. Okay.

SPEAKER_02: 10:28

Yeah, I'll make them square. He'll just talk over me.

SPEAKER_04: 10:35

They're like, I'm gonna try and talk louder. Uh they already got distracted. I don't think people, I think agents get in trouble through the real estate division, which is why some agents don't want to do it. Yeah. And they don't do it on purpose. There are definitely unethical people that are co-mingling funds. They're using property owners' money to pay payroll. Like it's not.

SPEAKER_02: 10:57

No, you hear stories about that all the time. It doesn't matter. That's a scary thing for me. It's like you need a that's great you have that because you need a numbers person doing that.

SPEAKER_04: 11:04

Absolutely. It has to be numbers, it has to be on point. Right. Um, we get properties from other managers all the time where their owner statement doesn't add up. And I'm thinking in my head, how do you reconcile your bank account? Yeah. Like you're missing money. Right. The owner's missing money. Right. You have to submit a trust reconciliation report to the state every year. How are you balanced? Right. Like it just doesn't make sense. So that part is very, very important to me. Um, and then two, uh, unfortunately, and kind of touched on it before. So one's just not very good systems. Accounting is not experienced. Yeah. Say someone can do bookkeeping, but they really don't understand bookkeeping. Right, right, right. Um, and they mess it up. They don't understand triple tines, right? You have to tax preparer and a tax advisor. Right. You have to charge the tenant, you gotta charge the owner.

SPEAKER_03: 11:52

Very different. Financial advisor. He's like, if I say something, he doesn't listen to it. If he hears it somewhere else, all of a sudden it's groundbreaking. Oh yeah.

SPEAKER_04: 12:01

You just inherit it from a different voice sometimes. I tell people to tell people things so that they get it from another voice, just not from me. You gotta play with that.

SPEAKER_02: 12:09

It happens all the time running a team. Yeah. Usually it's the tenth time they heard it. They're like, oh, that's crazy. You gotta make calls and go to appointments.

SPEAKER_04: 12:19

Yeah. Yeah. The fact that I'm like, have you called them is due to my follow-up question. How's this client? Oh, I'm not really sure, blah, blah, blah. Have you called them? Right. Oh, well, I texted them. That's not what I asked. Yeah. Have you called them? Yeah. Yes. Um, it's like this constant revert back to.

SPEAKER_03: 12:36

You guys are the same. You're a horrible texter.

SPEAKER_04: 12:38

Yeah.

SPEAKER_03: 12:39

Here I've improved. I've improved every time by texting.

SPEAKER_04: 12:42

Here's the thing with text. Just an emojis.

SPEAKER_03: 12:46

I do two emojis. No, you don't do emojis. Oh, I don't do an emoji. Yeah, it's like just crazy.

SPEAKER_04: 12:52

I use emojis. I use emojis because sometimes my answer is so like direct. I'm like soften it up a little. Yeah, yeah. Emoji, because I don't want you thinking you're I'm mad at you. I just I would say on the texting side, I I am very purposeful with my time. And that's a whole nother aspect.

SPEAKER_02: 13:06

It's very time consuming to text.

SPEAKER_04: 13:08

If you text me something that is just not advancing my life, it's I it takes me a minute to respond. Now I have friends. You didn't hear from me. Yeah. And it's like, all right. I have friends and I have to. Are we reading my text messages?

SPEAKER_02: 13:24

It's$20.

SPEAKER_04: 13:27

And there are those relationships that he always asked me, you know, you asked me for some things and I didn't respond, so I'm sorry about that. Um I look at it and say, You're gonna hear first. Okay. I think you will get this because it's the ADD brain, but sometimes I go, oh, I'll respond to this when I when I have that thought, and then I just kind of forget. Right, right, right. And then you're like two pages deep in text messages, it never pops up again. I have really liked being able to mark text messages unread. I'm trying. He's loving this. It's like, look at him.

SPEAKER_03: 14:01

It's like you just can't even hold it.

SPEAKER_04: 14:04

John, I tend to respond a little bit more often to John, or I give John a call because you grab partners, you refer me business, and that's kind of that point where I'm like, okay, I'm gonna take this call.

SPEAKER_02: 14:14

Yeah.

SPEAKER_04: 14:14

You are good, yeah. To to help. Because that's how I definitely I do that to everyone. Like, I'm gonna help you, and I'm gonna maintain that relationship because you're gonna refer me business, or we're gonna I'm gonna refer you business. And so that that relationship in the industry is really important to me.

SPEAKER_03: 14:30

Um So you said you work with your mom. How did that come about? Did you get into real estate and then hired her? Or what was your beginning from the property? I never watched it. So yeah. I'll touch on that.

SPEAKER_04: 14:46

I'll touch on that and I'll loop back to your the other question about what do the property managers do wrong? One, just not proper systems.

SPEAKER_03: 14:52

Why are they so bad? I'd say bad. Yeah, not the what they do wrong, why are they so horrible at their jobs?

SPEAKER_04: 14:58

Um that we talked about that part. Second part really is ethics. Um, and I'll just come down to it. A lot of people feel like they'll get in trouble from property management, it's because they feel like there's so many gray lines. There isn't. So do I dare say they don't have a moral compass?

SPEAKER_02: 15:13

I potentially about real estate agents too, though. So the real estate engineering. Yeah, oh, I think that's why there's so many. Yeah, the real estate industry is. But you get caught more in property management because there's a lot more things you have to, you know, there's more rules.

SPEAKER_04: 15:28

You're handling someone's money very independently. I feel like real estate agents don't get in trouble as much because really escrow handles it. Right, right. You don't touch it. Yeah. You're really not touching it. On the property management side, you are handling day-to-day funds. Hundreds of thousands of dollars. Yeah. And so it's it's and it's you can even hire someone that's unethical. You can be super unethical, but if you're not, if you don't have the systems in place to review it, I don't do the owner statements. I do not post any of the money. Um, what I do is review every single owner statement. There's over 400 pages, every month myself. That is a document that lands on my desk, and I go line by line and say, where'd the money come in? Where'd the money go out? Now you're talking my mother's my business partner. I trust her with my own money, I trust her with every decision. I think she's in the power of attorney, she's a beneficiary. Family relationships can always be different, that's mine with my mother. Right, right, right. But she could have made an error. Could have just been an entry error. Right. Who's responsible? Right. Right, right. She's not responsible. The property manager is responsible. Right. Um, I review every single line item. Yeah. Every bill that was paid from that statement has to be attached to that statement, which is the same.

SPEAKER_03: 16:36

So 400 pages, and then how many of those that's per client?

SPEAKER_04: 16:39

No, that's total monthly.

SPEAKER_03: 16:41

Oh, okay. I thought per client. I'm like, oh my god. I'm like, how do you do anything else?

SPEAKER_04: 16:45

That's a fast reader. Yeah. You do go good at it.

unknown: 16:50

Yeah.

SPEAKER_04: 16:50

You do scan. No, it's the statement itself of what happened and any attached bills that were paid. Okay, all right, that makes sense. All together for every owner. So there's a couple hundred owners, but right, it adds up. Um and I review it every s every year myself. Uh bank statements by law have to be balanced every month, reconciled. But we have to submit a trust reconciliation report to the state every year. And I think a lot of property managers delegate that. I do it myself. And it's a little bit of a struggle. Because every year I'm like, how didn't I do this last year? But it allows me to say are the accounts not reconciled? Is there money missing? Yeah. Um, and I do that myself. And I think that that's any property manager that I ever hire that works under me, I will do the same thing. You have to turn in your understatements, I will be doing the trust accounts, you will not have access.

SPEAKER_05: 17:37

Yeah.

SPEAKER_04: 17:38

Because again, it's an ethical issue. Right, right. People get lazy, they just don't want to do it. They think their accountant's doing everything right. Like go like God. We we had, I mean, a lot of I can see any open house newsletter when people get in trouble. Yeah. And I always read them. Yeah. It's fun for me.

SPEAKER_03: 17:55

That's I mean, he did, you did say it's like, I think Chris is a little toxic. I like him a little more.

SPEAKER_04: 18:01

Oh, yeah.

SPEAKER_02: 18:01

There's definitely some uh Yeah, I walked away into the pod. It was like his only job. Yeah, yeah. I know what you do.

SPEAKER_04: 18:10

So I look at those and a lot of times it's like the staff did this, the staff did that. Right. The staff was collecting cashier checks for rent, keeping them. And I just can't imagine not catching that. Like as the property manager, how would you not know? Some of my owner statements are off a dollar. No, they're never off, but I'm saying if they were off. If the owner thinks they're off a dollar, they're calling me. Yeah. Right. How do how does a tenant they were evicting tenants for not paying rent and the admin was keeping the money? Oh my god. And the property manager was like, oh, they didn't pay rent, I'm gonna evict them. And the tenant's like, oh, I I did. But I'm like, how do you Yeah, like we don't, I don't take payments not through our system unless I take them.

SPEAKER_03: 18:50

What's the biggest scam you see right now? It's like for renters. That's like because it's like, you know how there's so many, like uh there used to be does currently still exist? Yes. Okay.

SPEAKER_04: 18:59

We have a tenant right now, good story I can tell. Tenant contacts me and says, I'm being harassed.

SPEAKER_03: 19:04

And I'm like, I'm gonna do it.

SPEAKER_04: 19:07

Keep our coming up and knocking on his door saying, This property is available for rent and I want to see it. He rents it from us. Uh-huh. So he calls us and he's like, Did you list my property for rent? I'm like, no. Yeah. I said, but that's the scam. People will list a property for rent, and if someone reaches out, they say, Well, before you apply, we need a$500 deposit. They send in the deposit thinking that they have to.

SPEAKER_03: 19:29

The scam is a little So you guys go through a property management or uh manager or a realtor. Yep. And it's like, yeah, don't do things on your own. You always feel like you're somehow gonna get a better deal.

SPEAKER_04: 19:40

But I have tenants that I've had to talk off the ledge because now they don't want to apply for my property because they just lost a$1,200 deposit they wired to someone. That sucks. And I was like, if you want to meet me in my office, right, I will meet you in person. I will show you the operations. Because if you ever have someone that says, here's the door code or here's a key, which I'll tell you how they do that in a second. Um because people have to see these homes and then send money and then find out that who they just sent money to didn't actually manage the property or didn't actually own it.

SPEAKER_03: 20:08

That's so crazy. That's like a full-time job.

SPEAKER_04: 20:11

Don't do it. Don't do it. We require someone to drop off cashier's checks at our office of record by the real estate division in person. Period. That makes sense. So how do they gain access to the properties? So there's there's a lot of property companies, management companies out there that say self-chore, right? Log on, give us your ID. Zillow used to do it with an open door program or open door for the baby. But um you're the scammer. Okay, you log in and say, I want to show the house, you upload whatever fake document that they need. It's not actually valid yet. You get the door code. Okay. You list that property for rent at a ridiculously low rate. Right, right. You get all these people saying, I'm so interested, and you're like, Yeah, we listed it low, whatever excuse you want to make up. Uh because whatever. Send me a deposit first, or hey, you want to go see it first and then do the deposit? Great. Here's the door code. Right. You're the scammer, you just got the door code because you signed up from the self-show people. Oh you give them the door code, that person thinks they have access to the house, so they must be legit. Right. I can see how people would use the door code, they send the deposits, person's gone. That's crazy. Uh then they start calling, they start doing their research, and they find out who the actual property manager is. It's happened to some of our properties. We've above listed it. I have corrected that process, circling back to solving the issue. Yeah. Right? An operational status. A problem comes up, you don't just say, meh, yeah. Hope it doesn't happen again.

SPEAKER_03: 21:38

What's the craziest reason you've had to evict somebody? I want to know, yeah, like what is the craziest like tenant in the world?

SPEAKER_02: 21:45

And I want to know how you fix that problem. Um we can answer his question, but fix the folks listings? Yeah, yeah, yeah.

SPEAKER_03: 21:51

I just told you, call a property manager or a realtor. No, in the house. Did you pick up the property manager? Go ahead. Yeah, I just gave you the answer. Thank you.

SPEAKER_02: 22:05

I'm like, yeah, if you're a viewer and you're told the place out, and it's like, yeah, just call the real manager. The property manager, how did you solve it? So you ran in the house.

SPEAKER_04: 22:15

Yes. We set up a Google notification for every property we list. So Google notification notifies me anytime someone lists a property with my address, and I can easily look at it and say, this is not, this is not us. Right. We don't list on Craigslist, which is first of all. Uh we don't list on Facebook. I didn't know it existed yet. We don't do some of those things. So Google notification tells me right away that someone has listed the property, that I that it's not me, um, and that I just reported a spam. Usually it gets taken down right away. Oh, okay. So that the consumer is not being scammed by that. I don't get this negative representation. Right. Right. There's other property managers I've seen on their Google reviews get bad reviews. They scammed me.

SPEAKER_02: 22:55

Um and then the tanks their review because it wasn't actually them. They just go forever, you know, right and they're not thinking logically anymore. And I think everybody's lying to that.

SPEAKER_04: 23:07

I can tell them all the time that this was it, I didn't post that ad. That's how I save on my Google reviews. I've had people call me just because they're like, You have a 4.4 as a property manager? That's like unheard of. Yeah. Um I was like, thanks, Google. Yeah, all right.

SPEAKER_03: 23:20

I just got taken down. We switched, yeah, two times addresses. Yeah, it sucks. Yeah, same name, just different address, and apparently they don't know that independent contractors can all be in one office. Like, uh, we did deal with it. Google, if you're watching this, yeah, yeah. Uh we need help.

SPEAKER_04: 23:36

Yeah. We did that because we did executive suite scenario before with our current address. And so, yeah, they were like, wait a minute. How can there be two property managers in one building?

SPEAKER_02: 23:45

You know, the crazy thing though is because they did give us an opportunity, but we actually we had a business license, we had a business card, we we provided all information, still not. We got rid of it.

SPEAKER_03: 23:55

Oh.

SPEAKER_02: 23:56

And we had a we had uh a license, everything. Yeah, we had it documented well, and they still got rid of it. We had like over 200 reviews.

SPEAKER_03: 24:04

Yeah, it sucked. Yeah, that's rough. That's rough. Yeah, but Google, we basically don't exist. The gorilla. We got what you do.

unknown: 24:11

Yeah, I don't know.

SPEAKER_03: 24:12

Uh Lieutenant, Lieutenant, worst eviction ever. Worst eviction ever, not just because they didn't pay, just something crazy. Uh any crazy stories? You know what? If now we'll circle back to it.

SPEAKER_04: 24:26

No, I I really can't think of anything off the top of my head. Most of the time it's just rent payments.

SPEAKER_02: 24:32

Um, a unit or a property or like a bad one, I guess.

SPEAKER_04: 24:38

Uh you know, I'll be I'll be honest, no. Not us. Um, we have there's just certain steps that we we have in place that I feel like prevents that. We really do. Yeah. I inspect the property myself. That's another thing that is gonna be the job of the property manager, not some staff or admin. We go, I inspect the property myself. I ask the owner, how's it going? Are the repairs being made on time? Are you guys comfortable here? I I just kind of have a casual conversation with them. I feel like I'm a likable person, that helps. Um and so I think they they they know me, they respect me, and they're not gonna trash my house just because we do get pro tenants that have already been in houses that they we manage after the tenants are already been placed, after that scenario has already happened where we've had to fix them, and yes, yeah, they can be bad. That is a very good problem. Not inspecting properties regularly is another just the property manager's being lazy.

SPEAKER_02: 25:29

How many times should you inspect them like annually?

SPEAKER_04: 25:31

I inspect them annually. We our policy is to do it the first six months of a new lease. I want to know how that person lives. I feel like you're gonna find out right away. Do they clean their house? Do they pick up after their pets? Yeah, are they letting their kids knock holes in walls?

SPEAKER_03: 25:44

That's when you find out, like, oh, you said no pets, but I see uh clearly two dogs in here. Yeah, does that happen often? Um because I feel like a lot of people be lying. I get problems. People be lying.

SPEAKER_04: 25:54

Yeah. I get it. Sometimes it's like one extra pet. Oh, it's my cousins, I'm watching it. Right. And I'm kind of like, well, I'm watching you. Nicely, but I come back next year, and shocker, you're still watching the cushion. Um, try to hide it from me. I'm like, I I mean Yeah. You're like, I think something's barking in the closet. Don't go in this room. I'm like, um, and so those are red flags. I always treat it like you go to a bar and a park and they'll ask you for an ID and you say no.

SPEAKER_03: 26:25

Yeah. It's a red flag. When that occurs, it's like like I'm just thinking I'm like, I'm allergic to cats. So it's like, what if I like, you know, it was like I rented my place out, there's a whole bunch of cats, and then I'm moving back into it. Like, what happens when there's already pet there? Can they just get evicted because they didn't they get a five-day notice, that's the legal process if you want to get super buried about it.

SPEAKER_04: 26:44

Five-day notice is a lease violation. You are doing something that is not part of your lease. I'm sending you a five-day notice to correct the issue or or move out. Okay, here's what's the hard part for landlords, and and the conversation I have with landlords, it depends on the market. Are you gonna follow through with it? Right. Because if the person has an extra cat and it's November 1st, I'm not sending them a notice being like, get rid of the extra cat or move out. That's just poor management. Right. Um and I think that's another part. You've got to have a little common sense, you've got to have a relationship with your owner and your tenant. Right. You've got to manage it from an aspect of the owner is my client and I'm acting in the best interest of them. Right. They may be the biggest pain in the ass tenant in the world. Right. Not pay their rent, rude to my staff, blah, blah, blah. We have limits for sure. Right. But in the end, am I gonna evict a tenant that's paying great rent in a market that I can't re-rent it? And is the what they're doing causing the owner money?

SPEAKER_03: 27:39

Yeah.

SPEAKER_04: 27:39

Right. It's about the owner.

SPEAKER_03: 27:41

What's the owner's the client? I have what's the biggest um mistruth or misrepresentation people be putting on their uh applications?

SPEAKER_04: 27:50

Here's why I know why the majority of the countries in debt. Uh-huh. They always say they make more money than they make, uh-huh, and they always say they have less debt than they have. Or more debt than they have. Yeah. Right? That those never add up. Um, and so I can see why. It's like people think they make more than they do. And then they turn around in their bills, they say they're less than they are.

SPEAKER_03: 28:12

Yeah.

SPEAKER_04: 28:13

Um I've had people apply that make you know$30,000,$40,000 a month, and they're like, well, I don't understand why you're declining me. And I'm like, well, your Lamborghini payment and your Rolls-Royce payment and your Maserati payment, right? Like, you can't afford rent. You may think you can afford rent, yeah, but you have to look at that as a whole. That's the biggest, yeah, that's the biggest. Yeah, where they are. Most people disclose pets. They, I mean, they'll lie about to me about ESA, right? I can't charge deposits if they're ESA or support animal. Um, but we have processes for that. They're getting a little tighter on the airlines now, though. With uh yeah. We're using pet screening, so they have to upload their documents. And we've had people be like, it's an ESA, and our pet screening software is like, yeah, no, it's WW.com uh ESA. Like certificate, you know. Right. It's just one you just paid$45 for. Yeah, it's not unfortunately it's nothing fun. Yeah. People also try to like not tell me who's living in the house. Yeah, why do people do that? I don't I don't care genuinely as a property manager. Like, I can't restrict children, it's a fair housing violation. Right. What? Um I did have an owner be like, I want to charge more if there's children. I'm like, you can't do that. Um and those are things too, where it's just protecting them. Right. They didn't know. Right, right. Um, they just don't have kids, and that's a normal process to them. Yeah. Um, so it's just advising them correctly and and and and doing that, not being shy to say no, yes, that's how we're gonna do it. Yeah, all the rules. Um nothing fun on an application. Yeah.

SPEAKER_03: 29:44

I have to. So when you get a when you get a call and what? When you get a call, what's usually the the the highest what's the reason they're calling you? It's like something broke, the stove, the heater, the AC, summer. Yeah. When a tenant's calling you and they have an issue, what's the number one issue people call you with?

SPEAKER_04: 30:02

Um that's oh gosh, that's tough. I mean it's so random. We have everything, these are kind of fun stories. We have we have everything from my AC stopped working in the middle of summer. 100%. Let's this needs to be fixed ASAP. Right, right, right. We have people that call us and say there's a light bulb in the refrigerator went out. Oh god. And so we have to balance that. I'd say it's funny, I would say to kind of answer the question in a in a the most bogus call that we get uh is none of the lights in my bathroom work. I'm like, well, you trip to GFI. Go find the GFI and reset it. Right. And they're like, no, it's absolutely broken. If I send someone out, and my electrician at$107 an hour presses a button, yeah, you're paying for the trip. Yeah. No, I swear. Sure enough.

SPEAKER_03: 30:48

Yeah.

SPEAKER_04: 30:49

Um, and the tenants have to pay for it. Our job is the owner. It's protects we work for the owner. Right, right, right. We are respectful to the tenant. Like I said, that relationship is important. I want them destroying my house or moving out. You gotta play the game a little because I am charging them for all these things. Right. But your light bulb refrigerator is your responsibility. Right. Any light bulb is your responsibility. Uh batteries and smoke detectors. We are but we're also white light.

SPEAKER_03: 31:14

Give me the daylight.

SPEAKER_04: 31:15

The you know, the 80, 90-year-old single lady that lives at home that says, hey, the light bulb in my stairwell went out. Yeah. You know, how do I change it? Like, you're not changing it. I will send someone out. Please do not follow full of it. Um those are different. Yeah. You have a single capable. Have you had anybody die in one of your properties? In my properties?

SPEAKER_03: 31:37

Like any of the ones you manage. No. Oh, okay. That one's died. That you know uh.

unknown: 31:43

Alright, all right.

SPEAKER_00: 31:44

I have 10 more cards. You guys need a proper marriage. Hit him up, guys, run him back, stick care of stuff.

SPEAKER_03: 31:54

Breathe, brother, breathe.